Powerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities evenson renee 9780814432983 books amazonca. Powerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities by renee evenson2013 10 15 books amazonca. Powerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities renee evenson c2014 renee evenson adapted by permission of amacom isbn 978 0 8144 3298 3 key concepts o i statements should be used when speaking to difficult individuals because these statements. Powerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities renee evenson the key to a harmonious highly effective work environment is not by ensuring you work among carbon copies of yourself whose personalities never clash with one another or with you that pipe . Powerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities renee evenson regular price 1999 sale price 1199 save 40 quantity must be 1 or more format softcover add to cart qty notify when available how our s work free shipping on orders of 35 continental us product description the key to a harmonious